No ads. No data sales. Falah does not sell personal information or use it to operate an advertising business. Some information is still needed to provide accounts, location-based features, purchases, support, security, and diagnostics.
1. Who we are
Mykoala Pty Ltd is the sole operator responsible for Falah and this website. The current Apple App Store listing is published under the name Shamal Krishna. That store-facing publisher name does not create a separate operator for the purposes of this policy.
This policy applies to the Falah mobile application, the website at falahapp.pro, and related support communications. In this policy, “Falah”, “we”, “us”, and “our” refer to Mykoala Pty Ltd.
2. Information we may collect
Account and profile information
If you create an account, we may receive information such as your name, email address, account identifier, authentication information supplied by a sign-in provider, profile details, and preferences.
Location information
With your device permission, Falah may access precise or approximate location information to calculate location-dependent prayer times, help determine the Qibla direction, and provide related local features. You can control location permission in your device settings.
App content and settings
We may process information you choose to save in Falah, such as prayer and notification preferences, saved or recent content, learning progress, and other in-app settings. The exact information depends on the features you use.
Purchases and subscriptions
Apple—and Google if an Android version becomes publicly available—and purchase-management providers such as RevenueCat may send us product identifiers, entitlement or subscription status, transaction identifiers, renewal status, and related purchase metadata. We do not receive your full payment-card details from the app stores.
Device, usage, and diagnostic information
We may receive limited technical information needed to operate and protect Falah, such as app version, device and operating-system type, language or region, timestamps, IP address, feature events, crash information, and performance diagnostics.
Support communications
If you contact us, we receive the information in your message and any attachments or account details you choose to provide so we can investigate and respond.
Website information
The Falah website does not use analytics, advertising cookies, translation storage, or local storage. Our hosting provider may still process ordinary server logs, such as an IP address, request time, requested page, user agent, and security events, to deliver and protect the site. The homepage's 3D scene runs entirely in your browser and sends nothing back to us.
Web Qibla finder
The Qibla finder on our Qibla page asks for your location and reads motion sensors (the compass) only after you tap "Find my Qibla". Your coordinates and compass readings are used in your browser to calculate the direction and are never sent to us, stored, or used for analytics. You can instead choose a city or type coordinates.
Falah Journal newsletter
If you choose to join the Falah Journal in the app (the box is unticked by default), we store your email address, where you signed up, and links to your Falah account and purchase record if you have them, so we can send a once-a-month email about app updates and our work. Our email provider, Resend, sends it on our behalf. Every issue has an unsubscribe link; after you unsubscribe we keep a record that you opted out so you are not emailed again. You can also ask to be removed by emailing sam@mykoala.com.au.
Android waitlist
If you join the Android waitlist on our homepage, we collect only the email address you enter. We use it for one purpose: to email you when Falah becomes available on Google Play. We do not add it to other mailing lists, share it for marketing, or combine it with app data. Our email provider, Resend, stores the address on our behalf. To be removed at any time, email sam@mykoala.com.au or use the unsubscribe link in the announcement email. We delete the waitlist after the Android launch announcement has been sent.
3. How we use information
We use information only where reasonably necessary to:
- create, authenticate, maintain, and secure accounts;
- provide prayer times, Qibla, reminders, Quran, duas, adhkar, widgets, learning, and related settings;
- confirm purchases, restore entitlements, and manage subscription access;
- answer support, privacy, billing, and deletion requests;
- diagnose crashes, prevent misuse, maintain security, and improve reliability;
- comply with legal obligations and enforce our Terms of Service; and
- communicate material service or policy changes.
We do not use personal information to build third-party advertising profiles or sell it to data brokers.
5. Location, prayer times, and Qibla
Location is sensitive. Falah requests device permission before accessing it. We use location to support the feature you requested, such as determining relevant prayer times or Qibla direction, and not for advertising.
You can deny or withdraw permission in device settings. Some location-dependent features may then be unavailable or may require a location you enter manually. Prayer-time and Qibla results can be affected by device sensors, location accuracy, calculation settings, local convention, or third-party data, so you should use appropriate judgment where precision is important.
6. Security and international processing
We use reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, loss, misuse, or alteration. No online service can guarantee absolute security.
Our providers may process information in Australia or other countries. Where information is transferred across borders, we rely on appropriate legal mechanisms and provider safeguards as required by applicable law.
7. Retention and deletion
We retain personal information only for as long as reasonably needed for the purposes described above. Retention periods vary by data type and may depend on whether your account remains active, whether the data is needed to provide a feature, resolve a dispute, prevent fraud, maintain security, or meet tax, accounting, app-store, or other legal obligations.
When you delete your account, we take steps to delete or de-identify personal information associated with it, subject to reasonable technical processing time and limited retention where required by law or legitimate security, fraud-prevention, dispute, or financial-record obligations. Residual copies may remain temporarily in protected backups until they cycle out.
You can request deletion in Falah through Settings → Account → Delete account, follow the instructions on our account-deletion page, or email sam@mykoala.com.au.
8. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, or to receive a portable copy. You may also withdraw consent where consent is the legal basis for processing.
- Manage location and notification permissions in device settings.
- Manage purchases and subscriptions through the store account used for the transaction.
- Update available account details in Falah or contact us for assistance.
- Request access or deletion by contacting us at the address below.
We may need to verify your identity before completing a request. You may complain to the Office of the Australian Information Commissioner or another relevant privacy regulator if you believe your rights have not been respected.
9. Children and families
Falah may be used within families, but account holders must meet applicable platform and legal age requirements or use the service with appropriate parent or guardian involvement. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and take suitable action.
10. Changes to this policy
We may update this policy when Falah, our providers, or legal requirements change. We will post the revised policy here, update the effective date, and provide additional notice where required.
11. Contact us
For privacy questions, access or correction requests, complaints, or account deletion:
Mykoala Pty Ltd
Email: sam@mykoala.com.au
Australia